Support

Need help with AI Transcribe? Most answers are below. If not, email us and we will get back to you, usually within 1–2 business days.

Email us
support@snowpex.org Include your iPhone model, iOS version and a screenshot or description of what happened so we can help faster.

Restore purchases

If you reinstalled the App, got a new iPhone or your subscription is not recognized:

Make sure you are signed in to the App Store with the same Apple ID you used to subscribe (iOS Settings → your name).
Open AI Transcribe and go to the App's Settings.
Tap Restore Purchases.

Your subscription status is checked against the App Store, so an active subscription is restored within a few seconds. If it still does not appear, force-quit the App, confirm the subscription is listed under iOS Settings → your name → Subscriptions, and try again.

Cancel or change a subscription

Subscriptions are managed by Apple, not inside the App:

Open iOS Settings.
Tap your name at the top, then Subscriptions.
Select AI Transcribe.
Choose a different plan, or tap Cancel Subscription.

Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You keep access until the end of the period you have already paid for. Deleting the App does not cancel a subscription.

Refunds

All payments go through Apple, so refunds are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, find the AI Transcribe purchase and choose Request a refund. Apple decides refund requests under its own policy; we are unable to refund directly.

Transcription tips

Internet required. Transcription runs through an online speech-recognition service, so make sure you have a Wi-Fi or cellular connection before you start.
Better audio, better text. Keep the microphone close to the speaker and reduce background noise. Imported files with clear speech transcribe best.
Long files take longer. Upload and processing time grows with the length of the recording. Keep the App open until the transcript appears.
Check important passages. Automatic transcripts can contain errors with names, accents or technical terms. Verify anything you rely on.

Where are my recordings and transcripts?

They are stored only on your device, inside the App. We do not keep copies on a server, so there is no account to recover them from. To remove something, delete it inside the App. Deleting the App removes all of its data. If you want to keep transcripts, export or share them before deleting.

Because we do not store your content, we cannot restore recordings or transcripts that were deleted from your device.

Privacy

Audio you transcribe is sent to Speechmatics for speech recognition and summarization, and the summary is sent to OpenAI to generate a title. Nothing else leaves your device. Read the full Privacy Policy and Terms of Use.

Found a bug or have an idea?

Email support@snowpex.org. Tell us what you expected, what happened, and the steps to reproduce it. Feedback like this shapes most of our updates.